Technology plays an important role in how UW-Platteville communicates with students, both during the New Student Experience and throughout their time at UW-Platteville. Please see the information below regarding UW-Platteville email access and other technology questions.
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Students will receive information about accessing their UW-Platteville email account after starting their New Student Experience in their PASS account, but before registering for classes. The timing of this access will depend on when a student started their New Student Experience in PASS and if they are a first-year or transfer student.
Students will receive an email to their personal email account from the UW-Platteville Office of Admission with the subject line, “Important Step Needed before you can log into PASS.” Check this email for information about your UW-Platteville email account.
Students must access their UW-Platteville email account once it becomes available to receive important information regarding their New Student Experience and their first semester at UW-Platteville.
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Once your UW-Platteville email account is available to you, take these steps to access your account:
- First, be sure you have enrolled in Duo, our two-factor authentication system. You will not be able to access your email if you have not enrolled in Duo.
- Then, start at the Pioneer Portal and click on “Email”. Your username and password will be the same as what you use to log into PASS. Add @uwplatt.edu after your username when logging in to your email.
- Watch this video for a walkthrough of accessing your UW-Platteville email.
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Once your UW-Platteville email account is available, take these steps to troubleshoot your account access.
- If your password still works for PASS but does not work for your email, please reset your password. Wait 15 minutes after resetting your password and try logging in to your email again.
- For any other issues, including questions about Duo, or if the password reset doesn’t solve the issue, please contact the ITS Help Desk at 608.342.1400 during business hours for additional assistance.
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Updated information regarding computer recommendations is available through the ITS Knowledge Base.
Many students use computer labs or virtual desktops to access major-specific or advanced software. The virtual desktop allows students to use campus software on their personal device as if they are on a campus computer.
Students will have access to five free MS Office licenses to use on personal devices as long as they are enrolled at UW-Platteville. These can be accessed once students can access their UW-Platteville email account.
Additional information regarding computer recommendations is available on our Information Technology Services FAQ page.