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Jul 14
Jul
14
Jul
14

IN-PERSON SUMMER SKILLS SEMINAR: Coping, Surviving, and Thriving: Handling Difficult Customers

This half-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations. The participants strengthen their ability to stay calm in difficult situations and use active listening to manage and redirect angry customers. The participants also have an opportunity to assess the scope and effect of stress in their lives, and then practice methods to prevent, reduce, and/or manage their stress on the job.

Registration with the Continuing Education Institute:  https://loom.ly/e9OA2f0

 

Date: Thursday, Jul. 14
Time: 9:00 am - 12:00 pm
IN-PERSON SUMMER SKILLS SEMINAR:  Coping, Surviving, and Thriving: Handling Difficult Customers
Disability Statement

To request disability accommodations, contact Deanna Horjus-Lang at 608.355.5222