University Police: Campus phone moves may affect 911 services

May 15, 2017

In an email on May 1, University Police alerted faculty and staff to an issue potentially affecting 9-1-1 services on campus: the physical movement of office telephones.  This issue stems from the changing location of the phones themselves versus the actual telephone connections to our local community dispatch centers.

The 9-1-1 screen at the emergency dispatch terminal will display the phone’s last recorded location.  If you change locations and take your phone with you without reporting the move to ITS, the location displayed at the emergency dispatch terminal will be incorrect, which presents a serious problem for emergency responders and can delay the response.  You will still be connected to an operator, but you would have to tell them your physical location to avoid error.

The simplest “fix” is to ensure that you contact the ITS Help Desk at or (608) 342-1400 when you move your office telephone.  This includes even small geographical moves, such as down the hall. We can quickly address the change in location to avoid an unpleasant situation when you need help the most.

How do I know if my phone's location is up-to-date?

If you have moved offices in the past year, please contact the ITS Help Desk and provide your office phone number and new location, so we can verify that our database is up-to-date.

If you have not moved in the last year, your department's monthly phone bill includes the phone number(s) assigned to you and the physical address for each number.  If the information is inaccurate, please contact the ITS Help Desk and provide the office phone number and correct location.

Employees are reminded to report ALL equipment moves to ITS, not just telephones.  This includes temporary moves as well.  Equipment moves should be coordinated through your department's ITS Support Liaison.

Thank you to those who have already contacted ITS to update or verify your locations! If you have any questions, please contact the Help Desk or stop by our office on the first floor of Karrmann Library.

Contributions by Chief Joe Hallman, University Police with Deb Meyer


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