[Collaborate - Web Conferencing (US) - Maintenance] Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June 2018 (v18.6) update at our VA2 (Virginia) data center on Friday, June 15, 2018 from 3:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, June 15, 2018 7:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. We will try to minimize downtime and do not plan on using the entire maintenance window, however we will use the entire maintenance window if necessary. Collaborate Ultra and Collaborate Original (SAS) customers may see intermittent availability during the maintenance window. Please be aware that during the maintenance window Collaborate Ultra customers maybe unable to access recording and playback features and Collaborate Original clients may also be unable to access MP4 playback. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000blQo&homepage=true
June 14, 2018
[Collaborate - Web Conferencing (US) - Info] Thursday, June 14, 2018 - Blackboard Collaborate Original clients will begin receiving .jar downloads from our new NA-AUX IP address and domain. Network admins will need to allow Collaborate Original's new domain and IP Address. End users will be prompted to download new Collaborate Original .jar files upon first launch after the change. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blPW&homepage=true
June 14, 2018
[Collaborate - Web Conferencing (US) - Info] Monday, June 11, 2018, 2:30 PM - 4:00 PM EDT (Eastern Daylight-Savings Time) UTC/GMT -4 hours - Collaborate Ultra users were unable to dial into sessions using a telephone. The issue has been resolved and telephone users are able to dial into Collaborate Ultra sessions again.
June 11, 2018