ITS Support Services strives to deliver quality customer service and technical solutions in support of university-wide technology. Each Support Services team member serves as a liaison to numerous departments on campus and as a technology specialist in his/her areas of expertise. In addition, each professional team member provides front-line support and student mentorship at the ITS Help Desk.
The Support Services team works in collaboration with external IT support personnel in the College of EMS, the Alumni Foundation, and the Distance Learning Center. These coordinated efforts allow ITS to serve our campus community more effectively.
In addition, Support Services provides training in non-academic university-supported software such as Office 365, Adobe Acrobat, Business Intelligence, and Microsoft Office applications.
The ITS Help Desk serves as UW-Platteville's single point of contact for technical support. A knowledgeable Help Desk staff provides exceptional computer service and support to campus faculty, staff, and students through timely responses to calls and requests and courteous and professional service.
ResNet provides technical support for students in the residence halls. In addition to basic services such as resetting passwords and resolving connectivity issues, ResNet also provides a limited number of fee-based services: spyware/virus removal, operating system intallation, hardware installation, and data backup. ResNet services are coordinated through the ITS Help Desk in Karrmann Library.
What is a support liaison?
Your ITS support liaison is a proactive partner for all of your department's technology initiatives and needs. While a liaison may provide hands-on technical support on occasion, the liaison's main responsibilities are consultation, collaboration, coordination, and communication between ITS and the assigned departments.
What is a specialist?
An ITS specialist provides specialized knowledge in specific aspects of a service or in other technical areas of interest. A specialist works closely with related system and network administrators and other IT staff to resolve issues. A specialist may provide training within his/her expertise.