NOTICE 06.12.18: Avoid Edge for password resets

The ITS Help Desk has received numerous reports of errors when using Edge for password resets. Until further notice, please use Firefox, Chrome, or Internet Explorer when changing your password. If you have questions, please contact the ITS Help Desk at 608.342.1400 or .

Passwords are the primary defense and front-line security for your data. If someone obtains your password they have complete access to your account, your data, and to ALL the system privileges you have. You must not share your password because you are responsible for all actions taken by anyone with whom you share your password.

Information Technology Services will never ask you for your password. Never, ever. Seriously!

Password Management

  • Password Self-Service
    • Change your password
    • Set up security responses
    • Use security responses to recover password
  • Password Documentation
    • Requirements and/or characteristics of your NetID password
    • Password expiration notification
    • How to set up forgotten or expired password service 
    • How to change responses to challenge questions
    • How to change your password using UW-Platteville Password Self-Service 

Two-Factor Authentication

In order to secure our most sensitive data, UW-Platteville has contracted with security company Duo to implement a two-factor authentication process for employees with access to that data. Two-factor authentication adds a second layer of security to your account. Verifying your identity using a second factor (like your cell phone or tablet) prevents anyone but you from logging in, even if they know your password.

This effort meets the UW System mandate that each campus create security policy for its high-risk data.

Help Desk: Contact Information

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ITS Help Desk
107 Karrmann Library
Tel: 608.342.1400

Academic Year Full-Service Hours
Monday-Thursday: 7:30 a.m. - 7:30 p.m.
Friday: 7:30 a.m. - 6:00 p.m.
Saturday - Sunday: Closed

Academic Year Phone/Email-Only Hours
Monday-Friday: 7:00 - 7:30 a.m.
and 7:30 - 10:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 11:00 a.m. - 5:00 p.m.