Welcome back to campus: Things you should know for Fall 2016

September 23, 2016

As faculty, staff, and students return to campus, may we offer a heads-up on what’s new in campus technology as well as a few reminders about campus resources and procedures:

Things all Pioneers should know


ITS will NEVER ask for your username and password in an email.  Never, ever.  Seriously!

If you receive an email claiming your account is full or threatening to revoke your access, don’t fall for it! You should never provide any username, password, bank numbers, or similar personal information in at email.  Should you receive a suspicious message in your campus email, contact the ITS Help Desk at 608.342.1400 to report it.  No time? Delete the message!

Not sure how to tell if a message is legit?  We’ve mocked up numerous examples ripped from the Inboxes of fellow Pioneers like you.  Find the examples and other helpful information in the ITS Knowledge Base.


Windows 10/Office 2016

Windows 10 and Office 2016 were installed on all lab computers this summer. You will find a quick reference on What’s New in Windows 10 in the ITS Knowledge Base.

Office 2016 was also pushed to all office computers; Windows 10 is optional for employees at this time. Employees who wish to upgrade their campus computers to Windows 10 should contact the ITS Help Desk.

Equipment Checkout

Free equipment rental is available through the ITS Help Desk.  Contact the Help Desk to reserve and check out laptops, media equipment, and more.

Software

Every UW-Platteville account holder has access to at least five free copies of Office 2016 through Office 365.

Other applications are available to students and employees through the WISC Software Catalog at greatly reduced prices.

Outage Schedule

ITS maintains a weekly window for upgrades, maintenance, and repair from 5:00 – 6:00 p.m. on Fridays. Email notifications are sent mid-week identifying the systems affected that week. Outages are also posted to the campus Maintenance Calendar.

Help Desk Academic Hours

Call, email, or stop by first floor Karrmann Library

  • Monday – Thursday: 7:30 a.m. to 7:30 p.m.
  • Fridays: 7:30 a.m. to 6:00 p.m.

Email and phone support is also provided

  • Mon-Fri 7:00 – 7:30 a.m. and 7:30 – 10:00 p.m.
  • Sat 10:00 a.m. – 5:00 p.m.
  • Sun 11:00 a.m.  5:00 p.m.

Additional information for employees

Support liaisons

Each department on campus is assigned a support liaison who is your proactive partner for all planning involving technology. The liaison's primary responsibilities are consultation, collaboration, coordination, and communication between ITS and the assigned departments. Find your liaison in the ITS Knowledge Base.

telephone support

User guides for all new phones and Unified Communications FAQs are posted in the ITS Knowledge Base. Check out all the possibilities! Contact the ITS Help Desk with questions or to request formal training.

Phone not working? Try rebooting! Your office phone is a small computer.  Often times just unplugging it and plugging it back in with reset the phone and get you back in business.  If this doesn’t work, please contact the ITS Help Desk to assist.

Fall computer buy to include Macs

This fall ITS will begin including Macs in its biannual computer buy.  Going forward, both PCs and Macs will be purchased twice a year. Watch for more details in the coming weeks.


Additional information for students

WI-FI expanded

ITS staff completed the wireless project in the residence halls this summer so that all halls now have full coverage.  Additional external access points were installed on campus to increase access outside buildings.  This work continues.  Thanks to the Student Technology Advisory Committee (STAC) for initiating and funding this project!

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