Two-factor Authentication to be Expanded

In 2017 UW-Platteville implemented a two-factor authentication process for staff with access to sensitive data in PASS in order to secure that data. In Summer 2018 we will expand this process to include

  • Business Intelligence (all with access)
  • Perceptive Content/WebNow (all with access)
  • Canvas (instructors only)
  • PASS (adding "Instructor" role only)

In addition, SFS and HRS - two systems already using two-factor authentication - will switch from the current Symantec tool to Duo to maintain consistency for all campus systems.  Two-factor authentication will be implemented for other applications as data is classified and systems are reviewed.

What is two-factor authentication?

Two-factor authentication – a.k.a. multi-factor authentication (MFA) - is a second layer of protection that combines something you know (your password) with something you have (phone or tablet). Verifying your identity using a second factor (like your cell phone or tablet) prevents anyone but you from logging into a system, even if they know your password.

If you use any application listed above, you will need to enroll with Duo, the product UW-Platteville uses for two-factor authentication.  Systems will be added beginning in June; early enrollment is encouraged to avoid being prevented from accessing what you need.

NOTE: If you are already using Duo for another system, you do not need to re-enroll.

how do i enroll?

There are two avenues for enrolling in Duo.

  1. Go to and login with your University username and password, or...
  2. Go to the campus Password Self-Service webpage and select the orange button labeled “Log into Duo Self-Service” to enter your credentials there.

You will need to choose at least one compatible device to enroll: phone (desk or cell; university or personal; home or office; for calls, text, or app) or tablet (iOS or Android; for app). You may enroll more than one device if you’d like; in fact, this is recommended when possible.  If you do not have a cell phone or tablet, contact ITS Help Desk at 608.342.1400 or for options.


Why is two-factor authentication necessary?

Information security is everyone’s responsibility. Verifying your identity using a second factor prevents anyone but you from logging in, even if they know your password. The extra step protects your online identity as well as our employees and students and the University as a whole. Two-factor authentication also mimics real life; chances are, you are already using two-factor authentication in your personal online business (e.g. Amazon, Gmail, etc.).

In addition, this effort conforms to existing UW System policy on authentication related to high-risk data.

If you have questions or concerns regarding two-factor authentication, please contact the ITS Help Desk at 608.342.1400 or




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