Technical Support


Password Help/Technical Support

Contact the Center for Distance Learning Help Desk at 877.854.3083 or 608.342.1303, or email at, for assistance with:

  • Accessing your online courses and campus resources such as Karrmann Library
  • Accessing PASS and your Student Center
  • Your UW-Platteville NetID (username)/password
  • Questions about using Canvas

UW-Platteville NetID (Username) and Password
Your UW-Platteville NetID (username) and password provide access to your courses, PASS, UW-Platteville email, and campus resources, including the Karrmann Library.

Reset your password
You will receive your student NetID (username) and password via email prior to your first registration as a new student. You must reset your password every 180 days at UW-Platteville Password Self Service.

Forgot your password?
If you forget your password, use the Forgotten Password Service on the UW-Platteville Password Self Service page. If you need assistance, contact the Help Desk.

Password expired?
If your password has expired, call the Help Desk.



Contact the Help Desk if you have problems accessing the Pioneer Administrative Software System (PASS). Additional information and tips on using PASS and PASS Express can be found here.

Application Process

For technical support, call 800.442.6459 or email For all other application questions, contact one of our Admission Specialist at 800.362.5460.

Help Desk Hours

Sunday: 1 p.m. - 9:30 p.m.
Monday - Thursday: 6 a.m. - 9:30 p.m.
Friday: 6 a.m. - 5 p.m.
Saturday: 11 a.m. - 4 p.m. (Only phone support for outages and passwords)

All times are U.S. Central Standard Time (CST) and do not include legal holidays.