Course Number:PROJMGT 7040
Course Name:Interpersonal Skills for Virtual and Co-Located Project Teams (Online)
Course Description:People issues include client satisfaction, vendor satisfaction, team morale, and communication, encompassing how team members relate to one another and affect their cohesiveness and commitment. These, in turn, affect overall performance of the project team in delivering the project results. Topics include motivation approaches, roles of the project manager, interpersonal communications tools, team member performance, managing conflict, handling stress, and managing critical incidents. Related subjects include the linkage of people skills to the entire project life cycle; methods to handle people issues that may arise on virtual or co-located project teams; and resources available to sustain project human resource and communication needs.
Prerequisites:PROJMGT 7010 andPROJMGT 7020 or consent of instructor or department chair
Program:Masters of Science in Organizational Change Leadership
Masters of Science in Project Management
Registration Instructions

NOTE: The information below is representative of the course and is subject to change. The specific details of the course will be available in the Desire2Learn course instance for the course in which a student registers.

Additional Information

Learning Outcomes
Upon completion of this course, you should be able to
    • Explain why interpersonal skills are important to the success of projects.
    • Describe challenges faced when working on a virtual project rather than on a co-located project.
    • Use methods to promote more effective communications on project teams.
    • Recognize when to use different methods of motivation and the challenges faced when motivating project teams.
    • Address and respond to critical incidents and conflicts on project teams.
    • Use time management skills and other approaches to reduce the stress so inherent in project management.
    • Build effective relationships with your stakeholders.
    • Address and respond to scenarios associated with cultural differences on project teams.
    • Identify and respond to scenarios involving ethics on project teams.
    • Assess your own career in project management.

Unit Descriptions
Unit 1 .
Upon completion of this unit, you should be able to
    • Explain why interpersonal skills are so important to the success of a project.
Major Topics and Outcomes
Interpersonal Skills and Project Success
    • Describe the importance of interpersonal skills.
    • Explain the differences in the role of the project manager as compared with that of a functional manager.
    • Explain the importance of buy-in from all involved in the project.
The Roles of the Project Manager
    • Define the different leadership roles of the project manager: leader, manager, facilitator, and mentor.
    • Identify the roles in terms of the stages of the project life cycle.
    • Describe the role of the project manager as a change agent.
Challenges Faced in Work on Virtual Teams
    • Define a virtual team.
    • Describe the key challenges faced when working on a virtual team in terms of interpersonal skills as compared with a collocated team.
    • Describe the procedures required for work on a virtual team.
Unit 2 . Upon completion of this unit, you should be able to
    • Use a variety of techniques to communicate with team members working in either collocated or virtual environments.
Major Topics and Outcomes
Critical Communications Skills for Project Professionals
    • Explain the key communications skills for project professionals.
    • Describe why people issues are considered to be especially challenging.
Effective Communications Methods
    • Recognize when to use different types of communications methods on projects.
    • Describe why it is important to consider individual differences when communicating with project stakeholders.
    • Identify your own specific barriers to effective communications.
    • Determine whether different communications approaches are required when working on a virtual team rather than on a collocated team.
    • Determine how to overcome "groupthink" on projects.
    • Recognize cultural barriers to communications.
Unit 3. Upon completion of this unit, you should be able to
    • Recognize the most appropriate methods to motivate team members on your projects.
Major Topics and Outcomes
Motivation Methods
    • Define motivation.
    • Identify motivation mistakes.
    • Describe several different types of motivation methods that can be used by project managers.
    • Recognize the advantages and disadvantages of the different motivation approaches.
    • Identify the major challenges in motivating team members in both collocated and virtual teams.
Roles and Responsibilities
    • Determine roles and responsibilities on a team on the basis of your motivational style.
Handling Critical Incidents
    • Define a critical incident.
    • Describe a critical incident status debriefing.
    • Recognize when a project recovery plan is required.
Unit 4 .
Upon completion of this unit, you should be able to
    • Recognize the processes required to ensure timely completion of a project.
Major Topics and Outcomes
Stress: both positive and negative
    • Define stress.
    • Identify sources of stress in project management.
    • Provide examples of how stress can be both a positive and negative force on projects.
Methods to cope with stress
    • Identify both adaptive and maladaptive methods to cope with stress.
    • Define acculturative stress.
Time management
    • Determine ways to better maximize your time and increase your productivity when working on projects.
Unit 5 .
Upon completion of this unit, you should be able to
    • Handle effectively.
    • Mentor others.
    • Determine your personal path forward in project management.
Major Topics and Outcomes
Professional responsibility components and dimensions
    • Define aspirational standards.
    • Define mandatory standards.
    • Relate the PMI Code of Ethics and Professional Conduct to virtual teams.
Codes of conduct
    • Determine the advantages and disadvantages of a code of conduct.
    • Prepare a code of conduct for use on a project.
    • Define mentoring.
    • Describe the mentoring process.
Moving forward as a project professional
Develop a personal improvement plan.
Assist your team in its development.

Grading Criteria
The breakdown of points is as follows:
 Course Component Percentage of Final Grade
Individual assignments 20%
Group discussions 40%
Individual project 40%   
Total 100%
Grading Scale:
Percent Letter Grade
95 to 100 A
89 to 94 B
84 to 88 C