Course Number:BUSADMIN 7540
Course Name:Advanced Quality Management (Online)
Course Description:This course focuses on achieving quality through continuous improvement of processes, customer satisfaction, and creation of a team environment. Emphasis on major tenets of the field, systems thinking, Hoshin planning, and data collection and analysis.
Prerequisites:BUSADMIN 3540/5540 Quality Management.
Program:Masters of Science in Integrated Supply Chain Management
Masters of Science in Organizational Change Leadership
Masters of Science in Project Management
Registration Instructions

NOTE: The information below is representative of the course and is subject to change. The specific details of the course will be available in the Desire2Learn course instance for the course in which a student registers.

Additional Information

Learning Outcomes
Upon completion of this course, you should be able to:
    • Develop an understanding of quality management theory, principles, and practices.
    • Compare the contributions of leading quality management gurus, and evaluate their impact on the evolution of the study of quality management in organizations.
    • Apply the Malcolm Baldrige Award criteria for quality management to an organization.
    • Distinguish between the seven basic tools and the seven management planning tools used in quality management.
    • Implement quality improvement efforts using teams.
    • Differentiate between various quality improvement tools and practices for continuous improvement, including Six Sigma and Lean Production.
    • Develop strategies for improving quality in organizations.
    • Analyze quality management processes and problems from a systems perspective.
    • Evaluate your organization's quality system.
    • Recommend steps to take toward improving the organization to your employer.
    • Prepare a team project in an efficient and effective manner.
    • Recognize the unique vocabulary in the field of quality.

Unit Descriptions
Unit 1: Reference Unit
Introduces students to each other, reviews the basics of the quality philosophy, and acts as a reference unit for the remainder of the course.
Unit 2: Chapters 1, 2, and 3
Discusses differing perspectives on quality, compares different theorists' contributions, and summarizes the global implications.
Unit 3: Chapters 4, 5, 7, and 9
Explores the strategic nature of quality planning and design, and the implications for customers and suppliers.
Unit 4: Chapters 10, 11, 12, and 13
Presents quantitative tools and techniques for quality improvement.
Unit 5: Chapters 14 and 15
Addresses the human side of managing quality, including project implications, and presents a process for continuous assessment and improvement of an organization’s quality system

Grading Criteria
The breakdown of points is as follows:
Individual assignments (550 points; 30% of grade):
Discussions (300 points; 16% of grade):
Collaborative team assignments (490 points; 27% of grade):
Paper (200 points; 11% of grade):
Peer evaluation (200 points; 11% of grade)
            Self-evaluation (100 points; 5% of grade):
Grade Percent of Total Points
A   95-100%
A-  90-94%
B+ 87-89%
B    83-86%
B-   80-82%
C+  77-79%
C    73-76%
C-    70-72%
D    60-69%
F     Below 60%

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