Faculty Support

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There are many ways that you can get help with a question about the Canvas Learning Management System. [For additional support opportunities for students, see Canvas Training and Support for Students]

Contact Canvas Support via Chat

Live chat with Canvas Support!  Be sure to check the correct option - Student or Faculty.

Use the Canvas Help button in the navigation bar and select Contact Canvas Support via chat (Student) or Contact Canvas Support via chat (Faculty).

Chat transcripts with Tier 1 support are logged and available for review by Canvas and UW-System admins.

Contact Canvas Support via Phone   

Canvas Support provides help with questions and issues related to your courses. Use these support numbers for questions and issues related to the Canvas Learning Management System.

Please select the appropriate phone number for your position/role.

If you are a student, phone 833-826-8715 

If you are an instructor/faculty, phone  833-826-8716

Contact Canvas Support via Email

Create a ticket and Canvas suport will contact you via email with a response.

Use the Canvas Help button in the navigation bar and select Contact Canvas Support via email.

Be sure to provide the following before you click Submit Ticket:

  • Subject
  • Description
  • Indication of urgency {How is this affecting you?}

Search the Canvas Guides

Use the Canvas Guides to find answers to common questions. You can login to Canvas Guides using your NetID and password. Choose Instructor Guides or Student Guides.

Link to Canvas Guides

Ask the Community of Canvas Users

Get help from a Canvas Community Expert.

Ask a New Question at https://community.canvaslms.com/community/answers/guides/

Canvas: Updates

Canvas Update Schedule
The Canvas environment is updated every three weeks (early on a Saturday). For information on the the schedule, process or most recent updates see Canvas LMS updates.

Canvas: Browsers

Recommended Internet Browsers

We recommend that you use the latest version of Google Chrome or Mozilla Firefox with Canvas.