Cable TV Frequently Asked Questions
Why don't I have cable service?
Make sure that the television set is plugged in and that the "drop" cable (provided by housing) is properly connected to COAX connector at wall and television set. Check all wires for damage.
If picture quality is poor, a different "drop" cable may resolve the problem.
If you have additional components (such as a DVD or video games), disconnect and try connecting the cable directly to the television set.
Why do I only receive channels 2 to 13?
One of the most commonly problems is that the television is only receiving channels 2 thru 13. This is normally a television set programming issue and has nothing to do with the cable service. When this occurs you will need to reset the television set to the "Cable" or "CATV" mode. This can easily be done by using the menu or setup button on the TV or the remote control. If the TV is set to the "Air" or "Antenna" mode it must be switched to the "Cable" or "CATV" mode. The TV must then be set to AUTO PROGRAM. (Consult the TV manual if you are having difficulties changing modes).