Reinventing Public Libraries Through the
Eyes of Generation 'Y'


What Generation 'Y' wants from their libraries:

• Value: Services that help them save time, are convenient, easy, customized and of high quality. Services that exceed customer expectations
• To have the library set up so they can use it independently
• 24x7 library hours
• Have access to the library on the web
• Lockers so they can pick up their ILL anytime
• Self check out
• Drive throughs
• Speed, they want it NOW!
• Computers
• Opportunities to work in groups (They are a very social group)
• Free classes on how to use the Internet
• Free videos
• Storytimes for their children

Suggestions from Generation 'Y' for improving libraries:

• Let people know what is available at your libraries.
• Make people aware of ILL.
• Welcome people as they come into the library.
• Let people know you are available to help, but do not hover.
• Provide good signage--we don't want to look stupid so often don't ask for help. Good signage is a must. Also, have staff wear name badges, just in case we do need to cave in and ask for help.
• Be involved in your community.
• Color! Make libraries more colorful and play background music.
• Provided Cappuccino
• Computers

Compiled by Sharon Charles, Youth Services Consultant, Southwest Wisconsin Library System, 2001