You can change your NetID password if you forget it by configuring the Forgotten or Expired Password service. To use the Forgotten or Expired Password service, you must configure it BEFORE you need to use it!

How to configure the Forgotten or Expired Password service for later use

(This is typically a one-time process.)

  1. Go to Virtual Office.

    Virtual Office login screen

  2. Enter your UW-Platteville NetID and password
  3. Click on the Login button

    Since this is the first time you have logged in to Virtual Office, you will be asked to define your responses to the challenge questions. You must also define one challenge question & response of your own.

    WARNING: Your answers to the challenges are case-sensitive! Remember how you typed them!

    Setup challenge responses

  4. Enter a Challenge Response for every Admin-Defined question
  5. Enter a User-Defined question and response
  6. Click on the Submit button
  7. Click on the Logout link at the top-right of the Virtual Office interface

How to use the Forgotten or Expired Password service

  1. Go to Virtual Office.

    Virtual Office login screen

  2. Click on the Forgot your password? link

    Forgotten or Expired password lookup

  3. Enter your UW-Platteville NetID
  4. Click on the Submit button

    Forgotten password challenge

  5. Enter responses to the three challenge questions presented

    (NOTE: The challenge questions will be composed of two Admin-Defined questions and one randomly selected question from the pool of the two remaining Admin-Defined questions and your User-Defined question.)

  6. Click on the Submit button

    Set new password

  7. (Make note of how the password policy affects the properties of your new password)
  8. Enter your New password
  9. Enter your New password again to confirm
  10. Click on the Submit button