How Do I Get Support?
If you have questions or need assistance with computer or software related issues there are several ways to get assistance.
- The campus Help Desk provides computer service and support for faculty, staff and students of UW-Platteville.
Phone: 608-342-1400 or Email: helpdesk
- ResNet provides computer service and support to Residence Hall students and staff within University Centers departments.
Phone: 608-342-1990 (ResNet) 608-342-1857 (University Centers) or Email: resnet
- There are also Distributed IT Support Staff that can provide support.
Tracking Your Support Request
All UWP IT Support staff use Numara™ FootPrints to track and document all computer related issues submitted by faculty, staff and students.
You may view your submitted request at any time to check on the status of your request. You may also add additional information to your submitted request if you need to.
Information on how to view and/or edit your request or check the knowledge base in FootPrints can be found in the How To Use FootPrints documentation.
If you are familiar with how to use FootPrints you can login directly at www.uwplatt.edu/go/footprints.