General Troubleshooting Procedure

If you have questions or do not understand this procedure, please contact the OIT HelpDesk.

1. Clear browser cache
2. Install security updates and patches for operating system
3. Clean spyware
4. Disable pop-up blockers
5. Confirm that local time is configured properly
6. Enable 1st and 3rd party cookies
7. Add https://glacier.ad.uwplatt.edu and https://blueridge.ad.uwplatt.edu to trusted sites
8. Lower security and privacy level to medium
9. Lower and/or temporarily disable firewall and proxies