Emergency Call-In Procedure

Office of Information Technology (OIT)

UW-Platteville · August 7, 2007

1. During normal business hours, any emergency problems with OIT equipment, hardware or software related, should be reported to the Help Desk at 342-1400. Routine or non-emergency problems, regardless of the hour, should always be reported to the Help Desk, utilizing their voice mail system if necessary.
2. During non-business hours, holidays or weekends, emergency problems with OIT equipment, hardware or software related, should be reported to the Campus Police at 342-1584 or 9-911. Campus Police will then contact the appropriate OIT personnel as per the call list rotation.
3. Emergency problems are defined as follows:
   1. Break-in, theft, fire, excessive temperature (80°F or higher), water, electricity outage or other major disaster in the following rooms: Gardner Machine Room (006), Pioneer Student Center Machine Room (2021), Karrmann Library Machine Room (020).
   2. Complete failure of the campus network.
   3. Disabling software or hardware problems relating to Food Service or Payroll.
   4. Email or network drive access issues that occur after normal business hours are not classified as emergencies, but should be reported to the General Access Lab Consultant on duty in the Bear's Den (342-1203) or in Karrmann Library (342-1058).
4. OIT personnel are not designated as on-call, but rather will respond, at their professional discretion and personal availability, to any emergency calls. Once contacted, OIT personnel, at their professional discretion, may call upon other OIT personnel to assist with the emergency. All call-ins will be reported by OIT personnel to John Krogman, Associate Vice Chancellor for Information Services, as soon as possible.
5. OIT personnel will be compensated for their call-in time with either overtime or compensatory time-off, in agreement with the appropriate contract(s) or work assignment(s).