ITS Issue Tracking

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UW-Platteville customers who submit technology issues or requests to the ITS Help Desk may view the status of their issues by logging into our issue tracking system.

How to access the tracking system

  • Click the orange "Track your issue" button on the right; log in using your campus username and password.
  • You may also select "Track your issue" anywhere you find the ITS Help Desk Quick Links. 

What you will see

  • Steps taken to resolve your issue or complete your request
  • Historic data for issues and requests submitted after March 17, 2014 (the date our upgraded system was implemented)
  • Issues/requests submitted to ResNet (an ITS Help Desk satellite office) or the DLC Help Desk

What you will not see

  • All the techie jargon (but staff will be happy to share if you really want to know; contact the ITS Help Desk)
  • Historic data for issues and requests submitted prior to March 17, 2014; if you would like this information, please contact the ITS Help Desk.
  • Issues/requests for Media Technology Services, Business Intelligence, Development and Web Development; they have separate instances.

Random survey: Tell us what you think

The tracking system sends random customer satisfaction surveys for recently-closed issues.  If you are given the opportunity, please take a few minutes to respond.  Your honest feedback is appreciated.

SCHEDULED MAINTENANCE

Every Friday from 5–6 p.m.

Any or all systems may be down during this planned outage window.  For a list of specific systems affected each week, check:

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Help Desk: Contact Information

Need Help?

Search our KnowledgeBase
ITS KnowledgeBase is a searchable database with helpful documentation related to campus technologies.

Atomic Learning
Use your UW-Platteville username and password to access Atomic Learning video tutorials.

ITS Help Desk
107 Karrmann Library
Tel: 608.342.1400
E-mail: helpdesk@uwplatt.edu


Academic Year Walk-In Hours
Monday - Thursday: 7:30am - 7:30pm
Friday: 7:30am - 6:00pm
Saturday - Sunday: Closed

Academic Year Phone Hours
Mon - Fri: 7:00-9:00am and 7:00-10:00pm
Saturday: 10:00am - 5:00pm
Sunday: 11:00am - 5:00pm

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