Welcome Back to Campus: Things You Should Know

September 29, 2015

As faculty, staff, and students return to campus, we offer a few reminders about campus resources and procedures:

Things all Pioneers should know

Equipment Checkout

Equipment Services has moved to the ITS Help Desk.  Contact the Help Desk to reserve and check out laptops, media equipment, and more.

Software

Outage Schedule

ITS maintains a weekly window for upgrades, maintenance, and repair from 5:00 – 6:00 p.m. on Fridays. Email notifications are sent mid-week identifying the systems affected that week. Outages are also posted to the campus Maintenance Calendar.

Help Desk Academic Hours

Call, email, or stop by first floor Karrmann Library

  • Monday - Thursday: 7:30 a.m. to 7:30 p.m. 
  • Fridays: 7:30 a.m. to 6:00 p.m. 

Email and phone support is also provided

  • Monday - Friday: 7:00 to 9:00 a.m. and 7:00 to 10:00 p.m.
  • Saturday: 10:00 a.m. to 5:00 p.m.
  • Sunday: 11:00 a.m. to 5:00 p.m.

Additional information for students

Software

Additional information for employees

Software

Support liaisons

Each department on campus is assigned a support liaison who is your proactive partner for all planning involving technology. The liaison's primary responsibilities are consultation, collaboration, coordination, and communication between ITS and the assigned departments. Find your liaison in the ITS Knowledge Base.

 

New telephone support

User guides for all new phones and Unified Communications FAQs are posted in the ITS Knowledge Base. Check out all the new possibilities [VIDEO]! Contact the ITS Help Desk at helpdesk@uwplatt.edu or 608.342.1400 with questions or to request formal training.

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