Ongoing Projects: OIT
Training on Oracle Business Intelligence Enterprise Edition began on June 11. This Level 1 training targets consumers--those who need to access data and run reports on existing queries. Seven sessions have been held so far with another scheduled for Friday, July 12. Robert Flum, Jr. of Flum Consulting & Training has been consulting on the project and is currently facilitating the OBI training with assistance from OIT business analysts Jes Reyerson, Amy Crist, and Val Wachuta. Training will be on-going to accommodate new employees, changing job responsibilities, and updates to the system. Interested in OBI training? Watch e-mail, Campus Updates, the Campus Calendar, and future issues of Discover IT for further details as they become available.
Web CMS training continues. To date more than 65 content stewards representing 64 areas have successfully completed this important step toward converting their webpages to the new content management system. Web developer John Vieth facilitates the weekly sessions. If your department is not yet on the schedule to receive web CMS training, contact Deb Meyer at firstname.lastname@example.org.
The Technology Support Services Project took a step forward this month with the implementation of a centralized process for receiving, tagging, and imaging incoming computer equipment. The entire spring computer buy was delivered to Gardner Hall where IT support personnel and student employees unpacked each unit and attached a unique asset tag which identifies the item and allows OIT to track the item throughout its life on campus. Each computer was loaded with a basic set of software programs (a process known as “imaging”) before it was sent to its intended support area. Distributed IT support personnel can focus on installing specialized software as needed and setting up the new units within their departments.
Formerly, when a computer order arrived, the packaged equipment was delivered directly to the support area that purchased it. Each IT support person was responsible for unpacking, identifying, and imaging that area’s order, a process that took a significant amount of each employee’s time and was dependent upon the availability of the individual IT support person. A centralized receiving system allows a small group of personnel to process hundreds of thousands of dollars’ worth of equipment and deliver it to the appropriate support areas within a matter of days, ready for additional software and eventual set up. This new approach, recommended by Project Teams 3 & 4, meets the overall project goals of standardizing processes and deploying staff efficiently and effectively.
Asset-tagging is not just for new equipment purchases. Over the summer you will start to see tags like the one at the left on the existing technology equipment in your area. This tagging system allows IT personnel to better manage and support equipment on campus.