The new answer to everything in campus technology
Going forward, the ITS Help Desk is your single point of contact for all day-to-day campus technology-related issues, requests, and questions. Call, e-mail (firstname.lastname@example.org), or visit us in the Bears Den.
The reorganized ITS Help Desk features:
- Joint management under Josh Savoy (Help Desk Manager overseeing student staff) and Nathan Manwiller (Support Operations Manager overseeing workflow and ticketing systems)
- Professional support staff working alongside student employees
- Cross-trained student staff from the Help Desk and ResNet locations
- Extended hours of operation on weeknights beginning Tuesday, Jan 21
Need a quick answer?
Check our campus self-service resources: the ITS Knowledge Base and Atomic Learning. Both are accessible from the ITS Help Desk Home page at www.uwplatt.edu/help-desk.
Let us know how we’re doing!
When your issue is closed in our ticketing system, you may be asked to rate your experience. Surveys are now generated for every tenth issue that is closed; no person will receive more than one survey request in 30 days. If you receive a survey request from ITS, please consider responding. Your honest feedback is very helpful if we are to continue to refine roles and provide great customer service.