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Let us help you navigate through our website and find the answers to the most commonly asked questions. As always, if there is a question that you believe should be added, please let us know by emailing courtnet@uwplatt.edu Be sure to include “add a question” in the subject line.
How do I access the library?
Go to http://www.uwplatt.edu/disted/started.html?libAcc
for help in accessing the UWP library resources for distance education students.
I'm having problems accessing my course. Where can I get help?
Go to http://www.uwplatt.edu/disted/started.html?techSupp and use the contact information given.
Who do I contact with other course related issues?
Course support contact information is listed at http://www.uwplatt.edu/disted/started.html?crsSupp.
UW Learning Innovations
will be able to assist you with questions regarding getting access
to the course (e.g., passwords, login name) and/or other hardware/software
problems that you encounter when navigating through the course.
Technical Support is available 24 hours a day, every day!
Toll-free phone: 1-877-UW-LEARN (1-877-895-3276)
Email: techsupport@learn.uwsa.edu
What should I do if I am having problems with my books?
For answers to this and to issues
related to online billing, registration forms, and exam proctors
contact UW Learning Innovations.
• Email: info@learn.uwsa.edu
• Phone (800#): 1 (800) 442-6460
Phone (Local): (608) 262-2011
8:30 am and 4:15 pm Central Standard Time
Where can I find important dates and announcements?
Link to announcements: http://www.uwplatt.edu/disted/announcements.html and
Distance Learning Calendar: http://we.ad.uwplatt.edu/webin3/webevent.pl?cmd=opencal&cal=cal26&#dlcCal
What is the course rotation for online classes?
Graduate courses: http://www.uwplatt.edu/disted/courses/online.html?g
Undergraduate courses: http://www.uwplatt.edu/disted/courses/online.html?u
Where can I find a listing of the different undergraduate and graduate courses?
http://www.uwplatt.edu/disted/courses/index.html
Where can I find answers to frequently asked questions about my degree program?
BS in Business: http://www.uwplatt.edu/disted/degrees/bsad/ba_faq.html
BS in Criminal Justice: http://www.uwplatt.edu/disted/degrees/bscj/bscj_faq.html
MS in Criminal Justice: http://www.uwplatt.edu/disted/degrees/cj/cj_faq.html
MS in Engineering: http://www.uwplatt.edu/disted/degrees/eng/ENG_faq.HTML
MS in Project Management: http://www.uwplatt.edu/disted/degrees/pm/pm_faq.html
I am an undergraduate student and I want to find out how I receive transfer credits from other institutions, military or work and life experience. http://www.uwplatt.edu/disted/degrees/bsad/ba_advising3.html
What is the role of my advisor/coordinator?
Your advisor/coordinator is available to assist you in choosing courses that will help you achieve your goals. Be sure to contact them with any questions or concerns you may have while a distance student at UW-Platteville. Remember, it is your responsibility to contact them. The advisors and coordinators are wonderful resources. Let them assist you!
What is Learning Innovations
and what do they do?
Learning Innovations (LI), located in Madison, Wisconsin, provides technical support and other services for UW-Platteville students learning via online courses. Here are a few things they can assist you with:
· Gaining access to your course (e.g., passwords, login name)
· Hardware/software problems you encounter when navigating through the course
· Billing
· Registering for a course
· Ordering exams for online courses
· Nominating proctors for online courses
· Refunds
· Problems with textbooks ordered through the online bookstore
Technical Support is available 24 hours a day, every day!
· Toll-free phone: 877-724-7883
· Email:
techsupport@learn.uwsa.edu
For all other issues listed
above:
· Email: info@learn.uwsa.edu
· Toll-free phone: 877-895-3276
· Phone (Local): 608-262-2011
8:30 am and 4:15 pm Central Standard Time
What is the role of the Distance Learning Center?
Mission/Purpose: The purpose
of the Distance Learning Center is to provide centralized services
to all faculty, staff, and students involved with distance education.
Goals/Outcomes:
· Serve in a liaison role between students and faculty, staff, UWP administrative offices, external agencies (i.e. DVR, Veteran’s Affairs, etc.) and UW learning Innovations to allow for centralized customer serve for students at a distance.
· Serve in a liaison role between UWP administrative/academic offices and UW Learning Innovations to ensure accurate exchange of information and adherence to appropriate policies and processes.
· Provide all alumni with relevant, timely, and important information about distance learning at UW-Platteville.
· Serve as a conduit to distance education alumni for academic, social, and professional opportunities related to distance learning and the University of Wisconsin-Platteville.
· Provide support and assistance to UW-Platteville administrative offices in the services provided to students. Design, adapt, and implement administrative processes to better meet the needs of students enrolled at a distance. These offices/services include, but are not limited to: admissions, advising, registration, financial aid, textbooks, cashiering, orientation, library, technical support, grade processing, and graduation.
· Provide
student services that reflect or expand upon the services offered
by the traditional campus administrative offices*
to serve non-traditional and distance learners.
· Develop promotional materials (based on market research) for print and online distribution.
· Design a plan for the promotional mix (utilizing tracking results) that will give the broadest exposure within budget constraints.
· Design communication methods to recruit distance students and improve retention through all stages of admission, re-enrollment, and degree completion.
· Oversee course development and revision processes to ensure timely and accurate completion of courses.
· Provide initial and on-going training for faculty/staff in developing and teaching distance courses.
· Develop,
implement, and review assessment/evaluation mechanisms for all
areas listed above.
*These offices/services include,
but are not limited to: admissions, advising, registration, financial
aid, textbooks, cashiering, orientation, library, technical support,
grade processing, and graduation.
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