There are many people with whom you will be working while you take online courses. It is important for you to direct your questions to the appropriate places, so that your requests can be handled efficiently and effectively. 
 
 
Technical Support: UW Learning Innovations
Direct questions that relate to problems getting access to the course (e.g., passwords, login name) and/or other hardware/software problems that you encounter when navigating through the course.

Technical Support Help Hours are
Monday through Friday: 8 am - 9 pm CST
Sunday: 1 pm - 9 pm CST

Toll-free phone:  1-877-724-7883
Email:  techsupport@learn.uwsa.edu

Student Services: UW Learning Innovations
Direct questions that relate to billing, registering in a course, ordering exams, nominating proctors, refunds, and problems with receiving textbooks from the online bookstore.

Toll-free phone:  1-800-442-6460

Distance Learning Center: UW-Platteville
Direct questions that relate to admissions information and status, grades for a course, financial aid, transfer of credits, general questions about programs offered at a distance from UW-Platteville, information about policies and procedures associated with each online program.

Toll-free phone:  1-800-362-5460
Email: disted@uwplatt.edu

You should contact your individual instructor for any questions related to course content and/or assignments and when these items are due to your instructor.

If you are enrolled in a degree program, you will be assigned an academic advisor. You should contact this person if you have questions about which courses to take and when to take them. 
 

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