Course Description:
BUSADMIN 7540 Advanced Quality Management
| Course Number: | BUSADMIN 7540 |
| Course Name: | Advanced Quality Management |
| Course Description: | This course focuses on achieving quality through continuous improvement of processes, customer satisfaction, and creation of a team environment. Emphasis on major tenets of the field, systems thinking, Hoshin planning, and data collection and analysis. |
| Prerequisites: | BUSADMIN 3540/5540 Quality Management. |
| Level: | Graduate |
| Credits: | 3 |
| Format: | Online |
| Semesters Offered: |
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| Registration Instructions |
Additional Information
Learning Outcomes
After completing the course, students should be able to:
- Navigate through the course materials and contact other students in the course.
- Summarize the quality philosophy and explain how it is different from traditional management philosophies.
- Discuss what relationships with customers and suppliers are like in a quality organization.
- Describe the PDCA cycle and the 7-step planning process and how they are interrelated.
- Identify which quality tools are appropriate for which tasks and have a basic understanding of how they are used.
- Compare and contrast different approaches to or perspectives on quality.
- Differentiate between the philosophies of the main quality gurus.
- Summarize the Malcolm Baldrige National Quality Award categories and explain the value of the award and of the application process.
- Understand the role played by quality in the global economy.
- Give examples of personal experiences (your own or of others) that illustrate the real-world practice of the theories in this unit.
- Critique Web sites.
- Integrate continuous quality improvement, reengineering, and PDCA to summarize strategic quality planning.
- Differentiate between customer-relationship management and supplier-relationship management.
- Give examples of how relationships with both suppliers and customers affect the final perception of quality.
- Understand and explain the basics of designing for quality through Quality Function Deployment.
- Use various types of quality tools and techniques, both basic and more advanced, to analyze situations and their causes, investigate and assess potential solutions, and implement improvements.
- Integrate planning models and Design of Experiments with tools and techniques for strategic application in Six Sigma.
- Apply the quality approach to managing people and teams.
- Relate quality methods to project management.
- Explain the relationship among quality management, adult learning theory, and staff training and development and describe how these impact organizational learning.
- Summarize various methods of assessing an organization’s quality system.
- Apply the course topics to yourself and give examples of how you have been or will likely be affected by organizational learning, quality management, and continuous improvement.
- Make suggestions to your employer about steps to take toward improving the organization’s quality system.
- Make suggestions to your instructor for improvements in this course.
Unit Descriptions
Unit 1
This unit introduces students to each other, reviews the basics of the quality philosophy, and acts as a reference unit for the remainder of the course.
Unit 2
This unit discusses different perspectives on quality, compares different theorists' contributions, and summarizes the global implications.
Unit 3
This unit explores the strategic nature of quality planning and design and the implications for customers and suppliers.
Unit 4
This unit presents quantitative tools and techniques for quality improvement.
Unit 5
This unit addresses the human side of managing quality, including project implications, and presents a process for continuous assessment and improvement of an organization’s quality system.
Number of Exams
There are no exams for this course.
Number of Assignments
There are 7 assignments, 6 discussions, a research paper, 2 peer evaluations, and a self-evaluation for this course.
Number of Projects
There are 7 group assignments for this course.
Grading Information
Grading will be based on total points earned out of 2,490 points through the following:
Individual assignments (600 points; 24% of grade):
Unit 1: 2 at 50 points each
Unit 2: 1 at 100 points
Unit 3: 2 at 100 points each
Unit 4: 1 at 100 points
Unit 5: 1 at 100 points
Discussions (600 points; 24% of grade):
Unit 2: 1 at 100 points
Unit 3: 2 at 100 points each
Unit 4: 2 at 100 points each
Unit 5: 1 at 100 points
Collaborative team assignments (490 points; 20% of grade):
Unit 2: 2 at 70 points each
Unit 3: 3 at 70 points each
Unit 4: 1 at 70 points
Unit 5: 1 at 70 points
Paper (400 points; 16% of grade):
Unit 5: 400 points
Peer evaluation: (200 points; 8% of grade)
Unit 3: 100 points
Unit 5: 100 points
Self-evaluation (200 points; 8% of grade):
Unit 5: 200 points
The following scale will be used:
A: 100% - 90% [2490 – 2205 points]
B: 89% - 80% [2204 – 1960 points]
C: 79% - 70% [1959 – 1715 points]
D: 69% - 60% [1714 – 1470 points]
F: 59% - 0% [1469 – 0 points]