Technical Support


password help/Technical Support

Contact the Distance Learning Center Help Desk for assistance with:

  • Accessing your online courses and campus resources such as Karrmann Library
  • Accessing PASS and your Student Center
  • Your UW-Platteville NetID (username)/password
  • Questions about using Desire2Learn


Phone: 877.854.3083 or 608.342.1303

Help Desk Hours

  • Monday through Thursday 6:00 a.m. to 9:30 p.m.
  • Friday 6:00 a.m. to 5:00 p.m.
  • Saturday 11:00 a.m. to 4:00 p.m.
  • Sunday 1:00 p.m. to 9:30 p.m.

All times are US Central Standard Time (CST) and do not include legal holidays.

UW-Platteville NetID (Username) and Password
Your UW-Platteville NetID (username) and password provide access to your courses, PASS, UW-Platteville email, and campus resources, including the Karrmann Library.

Reset your password
You will receive your student NetID (username) and password via email prior to your first registration as a new student. You must reset your password every 180 days at UW-Platteville Password Self Service.

Forgot your password?
If you forget your password, use the Forgotten Password Service on the UW-Platteville Password Self Service page. If you need assistance, contact the Help Desk.

Password expired?
If your password has expired, call the Help Desk.


Contact the Help Desk if you have problems accessing the Pioneer Administrative Software System (PASS). Additional information and tips on using PASS and PASS Express can be found here.

Application Process

Academic Advising

Contact your advisor with questions about course selection, degree planning, registration and navigating your Student Center in PASS.

Financial Aid

Contact the UW-Platteville Financial Aid Office at 800.616.0412 or

Military Benefits

Contact the Center for Non-traditional and Veteran Students at or 608.342.7352.

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