Program Management

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Course Number: PROJMGT 7070
Course Name: Program Management (Online)
Course Description:    Programs, and the subprograms, projects, and other work that comprise them, are the means by which new products, services and processes are developed, operated, supported and enhanced. As a result, the ability to successfully manage programs is critical to overall performance and profitability. Topics include knowledge, skills and techniques to manage programs effectively within the organizational context, and the knowledge, skills, and competencies required to transition from a project manager to a program manager.
Prerequisites:    PROJMGT 7010 and PROJMGT 7020
Level: Graduate
Credits: 3
Format: Online

Registration Instructions

NOTE: The information below is representative of the course and is subject to change.  The specific details of the course will be available in the Desire2Learn course instance for the course in which a student registers.

Additional Information

Learning Outcomes
Upon completion of this course, you should be able to

  • Define a program and program management.
  • Recognize the three phases of the program management life cycle: program definition, program benefits delivery, and program closure.
  • Identify the relationship between program management and organizational strategy.
  • Relate programs to the strategic vision of the organization.
  • Recognize how a Program Management Office can support program management.
  • Describe the requirements for creating and delivering change within an organization.
  • Prepare key program management plans.
  • Identify and plan the key program management activities.
  • Recognize the five elements in program management: initiating, planning, executing, monitoring and controlling, and closing.
  • Manage and control multiple projects, subprograms, and ongoing operations within a program.
  • Describe the benefit management life cycle: benefits identification, benefits analysis and planning, benefits realization, benefits transition, and benefit sustainment.
  • Identify the purpose and usefulness of a Governance Board.
  • Engage effectively with program stakeholders.
  • Identify the essential interpersonal skills and competencies useful to program managers.
  • Describe the basic processes used for resource allocation and prioritization.
  • Determine what must be done to obtain formal approval for program closure.

What This Course Covers

  • The importance of program management to organizations.
  • The best practices to manage programs for organizational strategic value.

Unit Descriptions

Unit 1
Upon completion of this unit, you should be able to

  • Define a program and program management.
  • Differentiate between program management and project management.
  • Recognize the three phases of program management: definition, delivery, and closure.
  • Identify the critical success factors of successful programs.
  • Determine the requirements for the business case for programs.

Unit 2
Upon completion of this unit, you should be able to

  • Identify the relationship between program management and organizational strategy.
  • Relate programs to the strategic vision of the organization.
  • Recognize how the PMO can support program management.
  • State the process used to assess your organization's program management readiness and maturity for program management.
  • Describe the requirements for creating and delivering change within an organization.
  • Prepare a governance plan.
  • Recognize the contents of the benefits life cycle.
  • Prepare a benefits realization plan.
  • Explain the various roles of a PMO.
  • Compare the major shortcomings of PMOs with the rationale for establishing a PMO.

Unit 3
Upon completion of this unit, you should be able to

  • Determine the best methods to use to identify stakeholders.
  • Define stakeholder engagement.
  • Recognize the importance of customer relationship management.
  • Classify stakeholders to illustrate stakeholder interaction and influence.
  • List typical stakeholders on programs.
  • Prepare a stakeholder register.
  • Prepare a stakeholder engagement plan.
  • Determine the best approaches for the program manager to interact with stakeholders.
  • Assess stakeholder participation.
  • Prioritize stakeholder issues.
  • Prepare a program communications plan.
  • Explain the need for an effective program management information system.
  • Explain the need for providing timely and accurate information to program stakeholders.

Unit 4
Upon completion of this unit, you should be able to

  • Explain the importance of program execution and monitoring and control.
  • Describe the usefulness of quality assurance audits.
  • Define risk identification, analysis, response planning, and monitoring and control activities.
  • Determine how a program innovation strategy can be part of risk analysis.
  • Conduct contract administration activities effectively.
  • Determine how to best prioritize resources effectively.
  • State the effect of changes that can occur on programs.

Unit 5
Upon completion of this unit, you should be able to

  • Discuss the activities involved in closing a program.
  • Determine who must approve closure.
  • Identify the contents of a final program report.
  • List agenda items at a final contractor review meeting.
  • Determine how to handle resource disposition.
  • Recognize the importance of knowledge transition.
  • Describe what is necessary to ensure benefit sustainment can occur.

Grading Information
The breakdown of points is as follows:

This course is organized into five units. Each unit constitutes 20% of your grade.

Units 1 and 2 have Individual Assignments, Group Discussions, and a Group Program. In these units, each category will count for 1/3 of your grade. For example, your Group Discussion grade will represent 1/3 of your total grade for the unit.

Unit 3 has a Group Discussion and a Group Program. Each one represents ½ of your grade for this unit.

Units 4 and 5 have Individual Assignments and a Group Discussion. The Individual Assignment and Group Discussion will each represent ½ of your grade for the unit.

Each assignment can receive a maximum of 100 points.

For each of the group discussions and for the group programs, remember that failure to submit self and peer-evaluations can harm your grade. Do not miss this relatively simple component of your course. The evaluations are factored in to your grade on each of the group discussions. Please write comments as appropriate, which will be summarized anonymously, as the Instructor does not "lurk" in the discussion forums.

Grading Scale:
The grading policy is as follows:

95% - 100% = A
89% - 94% = B
84% - 89% = C
78% - 83% = D
< 77% = F

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