Advanced Quality Management

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Course Number: BUSADMIN 7540
Course Name: Advanced Quality Management (Online)
Course Description:    This course focuses on achieving quality through continuous improvement of processes, customer satisfaction, and creation of a team environment. Emphasis on major tenets of the field, systems thinking, Hoshin planning, and data collection and analysis.
Prerequisites:    BUSADMIN 3540/5540 Quality Management.
Level: Graduate
Credits: 3
Format: Online

Registration Instructions

NOTE: The information below is representative of the course and is subject to change.  The specific details of the course will be available in the Desire2Learn course instance for the course in which a student registers.

Additional Information

Learning Outcomes

After completing the course, students should be able to:

  • Navigate through the course materials and contact other students in the course.
  • Summarize the quality philosophy and explain how it is different from traditional management philosophies.
  • Discuss what relationships with customers and suppliers are like in a quality organization.
  • Describe the PDCA cycle and the 7-step planning process and how they are interrelated.
  • Identify which quality tools are appropriate for which tasks and have a basic understanding of how they are used.
  • Compare and contrast different approaches to or perspectives on quality.
  • Differentiate between the philosophies of the main quality gurus.
  • Summarize the Malcolm Baldrige National Quality Award categories and explain the value of the award and of the application process.
  • Understand the role played by quality in the global economy.
  • Give examples of personal experiences (your own or of others) that illustrate the real-world practice of the theories in this unit.
  • Critique Web sites.
  • Integrate continuous quality improvement, reengineering, and PDCA to summarize strategic quality planning.
  • Differentiate between customer-relationship management and supplier-relationship management.
  • Give examples of how relationships with both suppliers and customers affect the final perception of quality.
  • Understand and explain the basics of designing for quality through Quality Function Deployment.
  • Use various types of quality tools and techniques, both basic and more advanced, to analyze situations and their causes, investigate and assess potential solutions, and implement improvements.
  • Integrate planning models and Design of Experiments with tools and techniques for strategic application in Six Sigma.
  • Apply the quality approach to managing people and teams.
  • Relate quality methods to project management.
  • Explain the relationship among quality management, adult learning theory, and staff training and development and describe how these impact organizational learning.
  • Summarize various methods of assessing an organization’s quality system.
  • Apply the course topics to yourself and give examples of how you have been or will likely be affected by organizational learning, quality management, and continuous improvement.
  • Make suggestions to your employer about steps to take toward improving the organization’s quality system.
  • Make suggestions to your instructor for improvements in this course.

Unit Descriptions

Unit 1
This unit introduces students to each other, reviews the basics of the quality philosophy, and acts as a reference unit for the remainder of the course.

Unit 2
This unit discusses different perspectives on quality, compares different theorists' contributions, and summarizes the global implications.

Unit 3
This unit explores the strategic nature of quality planning and design and the implications for customers and suppliers.

Unit 4
This unit presents quantitative tools and techniques for quality improvement.

Unit 5
This unit addresses the human side of managing quality, including project implications, and presents a process for continuous assessment and improvement of an organization’s quality system.

Grading Information

Grading will be based on total points earned out of 2,490 points through the following:

Individual assignments (600 points; 24% of grade):  
Unit 1:  2 at 50 points each
Unit 2:  1 at 100 points  
Unit 3:  2 at 100 points each  
Unit 4:  1 at 100 points  
Unit 5:  1 at 100 points

Discussions (600 points; 24% of grade):
 Unit 2:  1 at 100 points
 Unit 3:  2 at 100 points each
 Unit 4:  2 at 100 points each
 Unit 5:  1 at 100 points

Collaborative team assignments (490 points; 20% of grade):  
Unit 2:  2 at 70 points each
Unit 3:  3 at 70 points each  
Unit 4:  1 at 70 points  
Unit 5:  1 at 70 points

Paper (400 points; 16% of grade):
 Unit 5:  400 points

Peer evaluation: (200 points; 8% of grade)
Unit 3:  100 points
Unit 5:  100 points

Self-evaluation (200 points; 8% of grade):
 Unit 5:  200 points

The following scale will be used:
A:   100% - 90%  [2490 – 2205 points]
B:   89% - 80%  [2204 – 1960 points]
C:   79% - 70%  [1959 – 1715 points]
D:   69% - 60%  [1714 – 1470 points]
F:   59% - 0%  [1469 – 0 points]

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